Terms and Conditions

The Terms & Conditions below apply to all customers placing orders with Amazing Health Ltd:

1. Deliveries & Delivery Charges

UK Shipping

Parcels are delivered by Royal Mail Service, APC Overnight courier. The type of service we use depends on the value of the goods & weight of goods being delivered.
Delivery time is generally: 90% of items ordered are sent out next day but some may take 2-3 days to leave us. We use Royal Mail standard and Special Delivery for more costly or delicate items. Heavier items will arrive by next day service courier. Shipping for the UK is £3.95 for most items, however for heavy weight items it may be more.
UK Express delivery is guaranteed next working day despatch by either Royal Mail Special Delivery or Next Day Courier Service which will leave the following day. Small items are sent by Special and heavier items by Courier. This service is for Mon-Friday only, not available for weekends. If you require a Saturday delivery please phone for a quote.
If you order Express Service we cannot be held responsible for any parcel delays by Royal Mail or Couriers but will do our utmost to chase it up for you. Guaranteed is quoted by them but we cannot guarantee these services ourselves. If you paid for this service and did not receive your delivery as quoted we will reimburse the 'extra shipping' paid.
All Express delivery services will require a signature on delivery. We cannot be responsible for parcels being under delivered if not signature was obtainable.
An email confirmation is sent on despatch and in some cases a text message is sent. Most orders will arrive the next day, however please allow up to 5 working days before reporting its non arrival.
Please provide a delivery address where there is someone available to sign for it, like a neighbour, relative or work address.
The minimum chargeable shipping is £2.95 and the shipping is calculated by weight of the order or service used.
Most orders are sent out within 1-2 working days of placing the order to the UK but most orders are sent out next day but do allow at least one week (7 days) for delivery and for overseas make take up to 14 -18 days.
At busy periods such as Christmas, orders may take a little longer, but we will ensure to get all orders out for pre-Christmas delivery. If you prefer a early delivery please select Special or courier.
We cannot be held responsible for any delays in the Royal Mail Delivery Service or couriers but will provide you with details to track your parcel if they are available.
If a parcel is lost in transit we allow at least 15 working days before re-sending any item in UK and 60 days for overseas so we would suggest the following:

If you urgently need the item you can re-order it.
We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 15 working day period has passed in the UK and 60 days for overseas.
We will send you a form to complete and sign for non-arrival of goods before the order can be resent or refunded. This will be after 15 working days of non-arrival.
You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances, if you do not respond and our claim is hindered and declined we will charge your card for the missing order, assuming you have received it.
Refunds for items lost in the post will be dealt with after 2 weeks and 1 month during the Xmas period in case they do eventually arrive.
Courier Points to Note All deliveries by courier require a signature upon delivery. If in the event that no one is home a card will be left. The courier will try again the next day unless you call them to rearrange another day or arrange a collection. After 5 days the parcel will be returned to us. In such an instance we may charge you for the return back to us which will be the shipping cost paid and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have placed an order and received a despatch email and not received a card or the item within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house. Most orders above 1kg will be sent by Courier.
Our courier will try to deliver to your delivery address, but may also try to leave with a neighbour if you are out unless you request to leave safe. If you request to leave the item without signature we are not liable for any losses.
Please check all deliveries on receiving them for breakages. All breakages must be reported to us within 24 hours.
If a parcel is visibly damaged please check its contents before signing for it.
All shipping costs will appear to your chosen country however we have the right to refuse an order placed to any country.
Any order placed outside of mainland UK for heavier items will have extra shipping costs if you prefer to cancel then there will be a 4% cancellation charge (our card processing fee). Alternatively you can pay the difference to your country. Some British Isles may require extra shipping and some parts of Scotland if the courier cost is extra to us. We will contact you if this is the case for the extra shipping.
If more than one item is ordered at one time and we have one item in stock, we may send it out to you and when the next item comes available that will follow free of charge, leaving you better off.
We may not deliver to a different delivery address to that of cardholder, this would be done at our discretion.
We will not be held responsible for any discrepancies in delivery address supplied, if an incorrect delivery address is submitted and the parcel is under delivered we are not held responsible for its loss.
We cannot be held responsible for under delivered parcels which are not collected on time from your sorting office.
Any parcel returned to us by courier service will incur a £5.00 minimum charge if under delivered when out or away.

Overseas Shipping

Western Europe : Republic of Ireland, France, Germany, Netherlands, Belgium, Luxembourg, Austria, Denmark, Spain, Czech Republic and Italy: The shipping to these countries is now via Parcel Force 2-3 day fast delivery, we are now able to deliver to such countries up to 30 kg in weight if the parcel is 1m maximum size. This excludes L & XL Dog beds and walking sticks which are not foldable.
Eastern Europe band has the following countries: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Bulgaria, Greece, Iceland, Turkey, Latvia and Romania. This excludes L & XL Dog beds and walking sticks which are not foldable.
Rest of the World band: Japan, UAE, India, Australia, New Zealand, Israel, Norway, Malta, Maldives, Russia, Norway, Cyprus, Switzerland, Virgin Islands, Greenland, Dominica, Greenland and Croatia. This excludes L & XL Dog beds and walking sticks which are not foldable.
UK offshore : These include Northern Ireland, Channel Isles and Scottish Isles, IOW and IOM. We are unable to deliver upright walking sticks to these destinations, we can only deliver foldable ones not exceeding 90cm in height in total.
All other countries may not be delivered to due to unreliable postal services, without extra charge. DO NOT PLACE ORDER TO OTHER COUNTRIES WITHOUT EMAILING FIRST.
Overseas shipping is calculated by weight of the order but some items may require extra shipping, in which case we will contact you. This would be added after the purchase has been made, but contact is made to pay the extra before shipping.
Multiple items may require higher shipping overseas we will contact you if extra is required.
Any order placed with mistaken currency will be refunded on request however a 4% charge is payable for cancellation.
Any order placed for items which state UK mainland delivery only will be subject to extra charges if requiring delivery overseas. If you prefer to cancel the transaction will be subject to a cancellation fee of 5% of the total value of the order.
Shipping charge for overseas for additional Himalayan salt products or anything above 1kg may be £7.00-£10.00 per additional item.
Some countries we deliver to may require a customs fee, if this is the case we may contact you for the extra payment before despatch. This applies to Switzerland so it is not in the Western Europe band but will require rest of the world shipping.
We are not responsible for user Laws in any country outside the UK, please check if the item is usable and allowed before purchasing.
We will not be responsible for items which do not work in countries outside the UK, please check before purchasing.
Most overseas destinations will not accept any food products, salt therapy products and cherry stone pillows or wheat bags. Please check your countries Laws before ordering any product.

2. Refunds Policy & Returns

Refunds

Address for refunds :

Returns Department

Amazing Health Limited

Unit E, Kingsway Industrial Estate,

Kingsway,

Luton

Beds,

LU1 1LP

Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged subject to the terms below.
An exchange will be offered & if a replacement is not available or wanted a refund back to the card which was used to purchase the item(s). If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel or on invoice. Please note this must be within 7 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.
If we have no correspondence for the return within 7 days of receiving it, we will issue a credit voucher instead of a refund.
If the goods are faulty or damaged on arrival then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge
If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal post with certificate of posting or recorded or special delivery for items between £30-£250.
If we find on arrival of returned goods the item is not damaged or unsuitable we will not pay your shipping or return shipping paid on purchase when we do a refund.
If an item becomes faulty after 7 days of use it is usually dealt by the manufacturer who we can put you in touch with.
If you are returning a heavy item, please check with us first, as a photo may be adequate for a refund or exchange instead of paying high shipping costs to return it.
We will reimburse up to £5.00 unless we have discussed any more before returning your faulty item to us.
If the goods you receive are unsuitable or no longer required, you must pay shipping the goods back to us.
Please allow up to 14 days for the refund to appear in your account.
Please allow up to 14 days for an exchange, however most orders are exchanged within a couple of days.
All exchanges will require further p&p unless the order was faulty within the first 7 days. The further p+p charge will be the same as the first p+p charged. A cheque or PO will be suitable to send with the exchange payable to 'Amazing Health Ltd'.
A handling charge of £3.95 will be charged for all Free shipping refunds
Proof of purchase is required to receive money back.
If a product cannot be resold then a full refund would not be given.
An order can be cancelled on the same day is it placed up to midnight, unless the goods have already been sent out in which case a despatch notice will have been received.
It is the customers responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.
Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.
All consumable products are non refundable or exchangeable.
Any decision of action can only be taken on inspection of the product.
Replacement items can only be sent out on the return of the original item, unless a satisfactory photo displays the fault.
We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.
Any faulty item will be dealt with by having it tested by the manufacturer, the item will be sent off for analysis if damage is not evident to us or it is covered by the manufacturers warranty and it is a warranty issue.
All returns are down to our discretion.
We do not give refunds on deposits taken to secure any item on this site.
There is no refund on goods on special order.
We do not compensate shipping of any item returned even when faulty after the 7 day period.
Any item not required and returned after the 7 day period will receive a credit voucher instead of refund.
The 7 day period quoted is extended for overseas orders to 28 days, due to shipping delays.

All consumable products are non refundable or exchangeable.
Any decision of action can only be taken on inspection of the product.

5. Stock Availability

Any item advertised on our web site should always be in stock, in the unlikely event that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.
You may wait for stock to be replenished.
Take an alternative product and settle any price difference.
Get a Credit Voucher
Get a refund.

6. Methods of Payment

We accept the following methods of payment :

Visa, Master Card, Switch, Delta & Solo securely on line. The amount payable is debited by the merchant bank World Pay on the date and time the order is placed, not when the goods are despatched.
We accept personal UK cheques & postal orders payable to 'Amazing Health Ltd'.
Paypal

7. Pricing

Unless otherwise stated, all our prices include VAT. VAT is charged at 20%.
Prices can change instantly and with no advanced warning.

9. Web Site Accuracy

We should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish.
Our information is taken from mainly our suppliers and any inaccurate descriptions we would not be held liable for.
Any typing error making any description inaccurate we will not be held responsible for.

10. Privacy Policy

This privacy policy sets out how Amazing health uses and protects any information that you give is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect:

We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode,
- other information relevant to customer surveys and/or offers
- Your IP address
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Managing and despatching your order
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
- Pass the information to other companies for the only purpose, to fulfil the delivery
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@amazinghealth.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us for more.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it. We've set out all the details below.

Please take the time to read and understand this policy.
We are Amazing Health Ltd.

We are the 'data controller' of the information you provide us with, which means we control the way information is used and processed.
How we collect your personal information?

Direct interactions

You may give us your Identity, Contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- pay for goods and services;
- speak to or contact customer services;
- ordering our products or services;
- create an account on our websites;
- subscribe to our service or publications;
- request marketing to be sent to you;
- contact us through our call centre;
- enter a competition, promotion or survey;
- give us some feedback;
- by filling in forms, for example when you sign up to offers, news or a competition;
- by sending us emails and text messages (SMS or MMS);
- by adding posts, reviews and other comments to any of our websites or other community forums;
- by liking or disliking our offers and promotions;
- by adding offers, promotions or products to your wish lists on our website;
- by interacting with us on social media platforms such as Facebook or Twitter etc;
- by registering accounts on any of our websites including setting up passwords and preferred user names, contact details, account details, details of friends and relatives, your preferences and interests;
- by using Amazing Health Ltd partners
Third parties or publicly available sources.

We will share your address, email address and phone number with the chosen courier to send you updates about your due delivery.

We may collect, store, and use the following categories of personal information about you:

Identity Data

Title, first name, last name, username or similar identifier, date of birth, gender.

Contact Data

Billing address, delivery address, email address and telephone numbers.

Transaction Data

Details about payments to and from you and other details of products and services you have purchased from us. These include:

the time, date and location of purchase;
the products you buy from us;
any relevant delivery address;

Technical Data

Internet protocol (IP) address;
MAC address;
your login data;
browser type and version;
time zone setting and location;
browser plug-in types and versions;
operating system and platform and other technology on the devices you use to access this website;
information where you came to our site from, and where you went when you left it.
We also track how often you visit and use our website. We do this via email and website cookies.

Profile Data

your username and password;
purchases or orders made by you;
your interests, preferences, feedback and survey responses;

Usage Data

Information about how you use our website, products and services;
Information on what you view, click on access by way of our marketing emails and text messages (SMS, MMS), website and mobile.

Marketing and Communications Data

Your preferences in receiving marketing from us, and your communication preferences.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

If you have expressly opted-in to receive marketing from us we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of ours for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time through our website or by contacting us at any time or by opting out of the emails.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

We may need to share your personal information with certain authoroties when we are asked to do so for any legal reasons.

Data Security

A lot of the information we receive reaches us electronically, originating from your devices, and is then transmitted by your relevant telecoms network provider.

Where it's within our control, we put measures in place to ensure this 'in flight' data is as secure as it possibly can be.

Once it arrives, you can be sure we take the security of your information very seriously.

We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems.

In particular, we follow the internationally recognised security standard including the Payment Card Industry's Data Security standards (PCI-DSS).

We use secure means to communicate with you where appropriate, such as 'https' and other security and encryption protocols.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to shop with us or use our services, and for a period of time afterwards if you stop doing so just in case you begin shopping with us again.

After that we will either delete it so that it cannot be linked back to you.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access: To your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request erasure: Of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing: Of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which means we can continue to process your personal information.
Request the restriction of processing: Of your personal information. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer: Of your personal information to another party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to withdraw consent at any time: Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

11. Fraud Prevention

Your IP address is noted when you make a purchase.
We takes credit card fraud seriously and will prosecute to the highest degree if such action is made on this site.
We hold the right to decline any order we suspect to be fraudulent.
- Request erasure: Of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

12. Claims

All products are sold on Amazinghealth.co.uk for experimental purposes only. They should not replace or substitute prescribed medical treatment.
Any statements for any product mentioned on our site have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.
We make no claims to the therapeutic effect of any products thst have not been scientifically tested.

13. Disclaimer

It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.
The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us.
Any defects would be dealt with by the manufacturers and we are not to be held responsible for any item causing any damage or illness or accident which are not our own produced products. Any product bought from us which is supposedly defective will be sent to the manufacturer for analysis.
Our products are sold mainly through word of mouth and we will not be liable for any product not meeting to the requirement of the user.
Our products are not scientifically tested they are sold on the basis that they have worked for others.
Any side effects experienced from a product on our site will be the responsibility of the user. We will try to give accurate descriptions as best possible where required but further information can be obtained from emailing us.

Terms and Conditions

What we do with the information we gather

Security

How we use cookies

Links to other websites

Controlling your personal information