--- The woman returned not too long after with our breadsticks and a bit later with the pizza. No one had cared to finish putting things together like the string lights, nor to maintain anything, and especially not to clean anything. Inside, there were empty tables pushed together and set with plates like there was a large reservation coming in and a few smaller groups occupying inside tables. It is most certainly the last time I will order anything from the Roman Candle franchise. I ordered two slices. We had a stroller and our dog so we intended to sit outside. He did end up apologizing, but in a way that left us very unsatisfied. I purchased a supreme pizza to go. He offered us taste of their soup and garlic twist knowing this was our first time.

The nice young woman at the counter seemed baffled by my request to eat outside but assured me it was fine. Their deliveries have always been excruciatingly delayed, even beyond their standard 70 minute estimate and...even when I live within a 3 minute drive. We recently moved and Roman Candle in Fitchburg is the closest delivery spot. Suggest an Edit, Cuisines: Caterers, Healthy, Vegetarian, Vegan, Pizza, Atomic Koi - 2685 Research Park Dr, Fitchburg, Pizza Hut - 2935 S Fish Hatchery Rd Ste 1, Madison, Liliana's Restaurant - 2951 Triverton Pike Dr, Fitchburg, 2685 Research Park Dr, Fitchburg, WI 53711. Menu & Reservations Make Reservations . As she turned to go back inside, she lingered with one more thing to say. As she turned to go back inside, she lingered with one more thing to say. Good choices from size to toppings. Continue your visit to www.tripadvisor.co.uk, 2685 Research Park Dr, Fitchburg, WI 53711-4906.

The Roman Candle was born. The manager was not initially apologetic, just said the food would be made and rushed out. I think I was just doing things a little out of order, ordering at the counter for eating "in" and paying right away. The other two times our food never arrived. --- The sole male staff member I saw, presumably the manager as I've seen him before, came out then to deliver my partner’s beer. This pizzeria is recommended for the Italian cuisine served. The pizza is very good -- crisp but substantial crust, quality cheese, tasty sauce, and fresh toppings.It is fairly quiet at lunch time (I don't know why) so we like to grab a booth and not worry about our conversation being overheard or trying to hear over the noise.More, This was not my first visit nor my first time ordering from this location. I only used the sink to wash my hands and that was more than enough to see everything was filthy, had a bad odor and one sink motion sensor was malfunctioning, causing it to run continuously. I was also given free breadsticks with three different dipping sauces it's was great. At this point, we had ordered, paid, tipped and were not causing any disruption we were aware of. I was speechless as she walked back in. Many people note that the staff is efficient at this spot. Worth it!!! Can’t be bothered to put up even a warning message on the pages? The decor overall is quirky with minimal frills, but I definitely saw the appeal of the multi-level play set, video games and pinball...machine in the playroom.More. We claimed a spot at a picnic table in the completely empty patio once we could figure out how to get through the strange gate where you have to jump over landscaping (this should have been my first clue to the pending poor experience). Roman Candle, the retro-hip Willy Street pizzeria that has a satellite restaurant in Middleton, is set to open a third branch in Fitchburg in mid-January. Never again. Staff was apologetic and polite. We claimed a spot at a picnic table in the completely empty patio.I left the three outside while I went in to order food and beverages. But I had only interacted with her and the manager so far, no one else was outside, no one had even walked by on the sidewalk outside the patio. The second instance was last night when we waited almost two hours for the food, called, and were told that the order had been lost in the kitchen and the food never was made. A hearty serving of our house specialty featuring grass-fed beef, local cheeses, and our housemade marinara, Fresh cut melon, pineapple, grapes, and seasonal berries, 2685 Research Park Dr, Fitchburg, Wisconsin, USA. He was gruff and didn't say a word to either of us.The woman returned not too long after with our breadsticks and a bit later with the pizza. We claimed a spot at a picnic table in the completely empty patio once we could figure out how to get through the strange gate where you have to jump over landscaping (this should have been my first clue to the pending poor experience). A classic pepperoni and sausage pizza makes me happy every visit! I was speechless as she walked back in. Two out of the four times the food was delivered, but outside of their very long delivery window, and one of times two of our items were missing from the online order-we were not charged, but still. As we walked away, the gruff manager had indeed been watching us and came out immediately to clear the table. Pizza, Vegetarian options. He was very responsive to our departure yet no one had checked in on us after our pizza was delivered to see how things were, to refill our beverages or ask us if we wanted anything else. I think I was just doing things a little out of order, ordering at the counter for eating "in" and paying right away.I went to the restrooms to wash my hands and that was more than enough to see everything was filthy, had a bad odor and one sink motion sensor was malfunctioning, causing it to run continuously. I got out of there and sanitized my hands another way.I headed back outside to rejoin my family as the woman who had taken my order was delivering plates and silverware. I then went to the restrooms between the restaurant and the Atomic Koi. At each location, here’s what you’ll get: A menu that features fresh, locally-sourced items, used creatively in the kitchen. My baby had been sleeping soundly the entire time and my dog was leashed and just watching everything going on. Pizza made to order--a first choice destination for us. No call was made, no apology given. My baby had been sleeping soundly the entire time and my dog was leashed and just watching everything going on.A little ticked off at this point that paying customers who lived within walking distance, who would have returned time and time again, and even have ordered another round of drinks in that visit, had been treated in the most unwelcomed way, I started looking around the patio while we ate (and I, yes, fumed). The nice young woman at the counter seemed baffled by my request to eat outside but assured me it was fine. This location (we can’t speak to the others) is very poorly managed and staffed. In 2010, we’ll also be opening our doors in Fitchburg. I got out of there and sanitized my hands another way. I then went to the restrooms between the restaurant and the Atomic Koi. She mentioned that dogs are not actually allowed on the premises.
Relaxed and comfortable with a small play area perfect for the under 5 crowd. We finished our pizza, which had come out hot but was otherwise unremarkable, I neatly organized the dishes so nothing could blow away and it was easy to clean up.

2685 Research Park Dr, Fitchburg, WI 53711 The woman returned not too long after with our breadsticks and a bit later with the pizza. At $30, there's a lot better options in the area.

Add to wishlist Add to compare Share #4 of 14 pizza restaurants in Fitchburg #56 of 225 pizza restaurants in Madison . Roman Candle opened a second location in Middleton in 2007 and has now grown to a third location in Fitchburg. Their deliveries have always been excruciatingly delayed, even beyond their standard 70 minute estimate and even when I live within a 3 minute drive. The pizza is very good -- crisp but substantial crust, quality cheese, tasty sauce, and fresh toppings.It is fairly quiet at lunch time (I don't know why) so we like to grab a booth and not worry about our conversation being overheard or trying to hear over the noise.
I am appalled at the lack of customer service and basic incompetence. We explained that we had an infant to put to bed and that wouldn’t work. But I had only interacted with her and the manager so far, no one else was outside, no one had even walked by on the sidewalk outside the patio. The sole male staff member I saw, presumably the manager as I've seen him before, came out then to deliver my partner’s beer. We headed out. Roman Candle Pizza [2601 - 2607] Research Park Dr Fitchburg WI 53711.

It wasn't too busy for a Friday night at dinner time. The other two times our food never arrived. He was gruff and didn't say a word to either of us.


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